Oracle Fusion 26A - CX Cloud AI Agent Studio Templates

Oracle Fusion 26A AI Agent Studio delivers prebuilt CX AI agents that enhance sales, service, marketing, contracts, CPQ, and subscription management with intelligent automation.

These agents provide context-aware insights, natural language assistance, summarization, and guided actions, helping teams work faster while improving customer engagement and accuracy.

Together, they enable smarter selling, proactive service, streamlined operations, and personalized customer experiences across the Oracle CX suite

 

Product	Agent Template Name	Description
CONTRACTS	Contract Advisor	Assists contract managers and team members in exploring contract terms and details by allowing them to pose questions and receive contextual insights and summaries. Supports interactive review of the contract, simplifying comprehension and reducing the effort required to locate and interpret critical information.
CONTRACTS	Contract Summarization Agent	The contract summarization agent generates concise summaries of lengthy contract documents based on predefined prompts. It provides comprehensive overviews, enabling you to grasp key elements quickly and efficiently. You can also tailor prompts to highlight specific aspects or generate different summaries for various departments.
CPQ_COMMERCE	CPQ Administrator Assistant	CPQ Administrator Assistant assists CPQ administrators with product setup, rule creation, and configuration best practices using uploaded documentation.
CPQ_COMMERCE	Quote Advisor	An agent that helps answer user queries related to CPQ quotes, pricing, and product configuration.
CPQ_COMMERCE	Quote Generation Agent	Quote creation assistant
CUSTOMER_DATA_PLATFORM	Buying Group Assistant	Buying Group Assistant
CUSTOMER_DATA_PLATFORM	CXU Model Qualification Agent Team	This Agent team is used for testing Model Recommendation agent
ELOQUA	ELQ_Email_Writer	An intelligent assistant that transforms natural language into professional emails streamlining creation, personalization while saving time and effort.
ELOQUA	ELQ_Onboarding_Assistant	AI assistant that unlocks the power of Eloqua for orchestrating onboarding journeys of your employees in HCM. Add your employees to Eloqua orchestration canvas for a guided onboarding experience.
INCENTIVE_COMPENSATION	Incentive Administration Assistant	An Administrator focused agent that helps users manage the Incentive Compensation Application
INCENTIVE_COMPENSATION	Incentive Compensation Credit Investigation Assistant	Helps analyst investigate why a participant did not get direct credit for a transaction.
INCENTIVE_COMPENSATION	Incentive Dispute Research Assistant	Assists compensation analysts with researching and resolving issues with participant compensation.
INCENTIVE_COMPENSATION	Incentive Job Submitter Assistant	Submit frequently used incentive compensation ESS jobs without navigating to UI.
INCENTIVE_COMPENSATION	Incentive Payee Advisor	An agent that assists with answering incentive compensation questions based on company policies, frequently asked questions, and other provided documentation.
MARKETING	Marketing Copywriter Assistant	Assists field marketers by creating copy for program tactics, including subject lines, text content, and CTA buttons, based on objectives and key points. The assistant follows template guidance and integrates with the tactic guided process.
RESPONSYS	RSYS_API_THROTTLING_AGENT_TEAM	Specialized team for monitoring API throttling limits across Oracle Responsys APIs.
SALES_FORCE_AUTOMATION	Account Advisor Agent Team	The Account Advisor Agent team proactively identifies, analyzes, and prioritizes key accounts by leveraging advanced AI to synthesize market, customer, and internal data. It delivers actionable insights to sales teams, strengthening account engagement, driving growth, and accelerating revenue outcomes.
SALES_FORCE_AUTOMATION	Business Plan Advisor Agent Team	Business Plan Advisor Agent Team is an intelligent assistant that empowers sales teams to manage business plans with greater efficiency. Leveraging AI and related data, it assists in any queries regarding the business plan. It always returns data in RFC-8259 compliant JSON format.
SALES_FORCE_AUTOMATION	Deal Advisor Agent Team	The Deal Advisor Agent Team proactively identifies, analyzes, and prioritizes sales opportunities by leveraging advanced AI to synthesize vast amounts of market, customer, and internal data. It delivers actionable insights to sales teams, enhancing conversion rates and accelerating revenue growth.
SALES_FORCE_AUTOMATION	Express Reports	An AI-powered agent that simplifies reporting within the Express Reporting Tool. By interpreting user intent from natural language queries or descriptions (example, Opportunities by Stage), it auto-generates complete reports with both tabular data and charts. Users no longer need to manually define report types, select filters, or configure groupings. The agent handles everything seamlessly, accelerating report creation and enhancing productivity.
SALES_FORCE_AUTOMATION	Lead Advisor Agent Team	Lead Advisor Agent Team is a focused AI-powered unit consisting of a single expert agent — the Lead Advisor Agent — dedicated to intelligently qualifying, prioritizing, and guiding lead management to drive faster, smarter sales outcomes.
SALES_FORCE_AUTOMATION	Narrative Insights	The Supervisor Agent orchestrates the generation of narrative insights by managing the flow between data retrieval and analytical processing. It classifies user queries, decides whether visualization data is sufficient, and delegates tasks to the appropriate agents to produce fact-based, context-aware insights.
SALES_FORCE_AUTOMATION	Orchestration Setup Agent Team	This agent team guides users through the sales process by generating structured steps, evaluating completeness, and offering actionable recommendations. It ensures each stage is clearly defined and supports users with answers and guidance tailored to their sales objectives.
SALES_FORCE_AUTOMATION	Sales Analyzer	An AI-powered assistant integrated within the Sales Dashboard that transforms user-entered queries (example, Opportunities by Stage) into intelligent visualizations. Upon entering a prompt and selecting "Visualize", a drawer opens showing the generated chart with applied filters. Users can adjust basic visualization settings via the action menu. These AI-generated insights can be reviewed and saved to the catalog for future reference or sharing.
SERVICE_CENTER	Action Bar Advisor	This team of agents (ver.2.2) automates intelligent response composition for user messages related to Service Requests.
		The process includes extracting intent and key entities from user message, retrieving relevant documents, and selecting the most relevant actions.
SERVICE_CENTER	Case Analysis Advisor	Case Analysis Advisor provides detailed insights and actions related to a specific case and its associated data.
SERVICE_CENTER	Case Finder Assistant	The Case Finder Assistant identifies and retrieves existing cases that are similar or related to the current case based on user queries or case attributes.
SERVICE_CENTER	Case Summarization Assistant	Summarizes Case
SERVICE_CENTER	Chat Snippets Retrieval Assistant	Chat snippets workflow. This workflow will accept a chat transcript and produce snippets of suggested responses.
SERVICE_CENTER	Embedded Help Advisor	Embedded Help Advisor provides concise, accurate, and friendly assistance to users based on their query and current context within the product.
SERVICE_CENTER	Employee SelfService Assistant	Employee Self Service Assistant assists employees through specialized AI agents and escalates to the Help Desk when the inquiry cannot be resolved directly.
SERVICE_CENTER	HR Help Desk Request Summarization Assistant	Summarise Help Desk Request
SERVICE_CENTER	Internal Service Request Summarization Assistant	Summarise the Internal Service Request
SERVICE_CENTER	KM - Question Answering	Utilize knowledge management to answer user or agent questions.
SERVICE_CENTER	Notification Assistant	Notification Assistant automatically understands requests for notifying users, identifies the right CRM record and corresponding recipients such as the assignee, owner, or primary contact, crafts a clear message, and delivers it instantly through the chosen channel like Bell, Email, or Mobile Push notification and ensuring the right person receives the right update at the right time.
SERVICE_CENTER	Omnichannel Conversation Wrap-up Agent Team	An agent that helps to compute the conversation outcome for a given conversation.
SERVICE_CENTER	Omnichannel Sentiment Analyzer Agent Team	An agent that helps to determine the most recent customer and agent sentiments for a given conversation.
SERVICE_CENTER	Omnichannel Utterance Detection Agent Team	An agent that helps to determine utterance in a given conversation.
SERVICE_CENTER	Proactive Support Assistant	Proactive Support Assistant summarizes and alerts technical support team with concise, context-rich information about a detected regression.
SERVICE_CENTER	Redaction Assistant	Redaction Assistant automatically identifies and removes sensitive information from text, ensuring privacy and compliance across service requests, cases, and other business objects.
SERVICE_CENTER	Service Inbound Email Message Handler	An AI email workflow agent that handles all inbound messages, deflecting queries with knowledge base answers, sending polite auto-replies, and handling bounce scenarios.
		It reduces service load by filtering noise, ensuring timely acknowledgments, and escalating only when needed.
		Acts as a consistent, always-on front-line for customer communication.
SERVICE_CENTER	Service Message Composer	As an agent team it generates polished, professional emails/messages by drafting content, refining tone, and proofreading for clarity.
SERVICE_CENTER	Service Request Advanced Triage Assistant	Service Request Advanced Triage Assistant classifies issues, offers troubleshooting guidance, and requests additional information when necessary.
SERVICE_CENTER	Service Request Creation Assistant	Service Request Creation Assistant manages the complete process of creating a service request, ensuring the information is accurate, enhancing it with relevant details, and preparing it for subsequent processing.
SERVICE_CENTER	Service Request Creation Assistant[Obsolete]	Service Request Creation Assistant manages the complete process of creating a service request, ensuring the information is accurate, enhancing it with relevant details, and preparing it for subsequent processing.
SERVICE_CENTER	Service Request Escalation Advisor	Service Request Escalation Advisor uses artificial intelligence to analyze service requests and proactively predict which ones are likely to be escalated.
SERVICE_CENTER	Service Request Ingestion Assistant	Service Request Ingestion Assistant is responsible for retrieving resolved requests, validating their accuracy, and ingesting them into the RAG system.
SERVICE_CENTER	Service Request Resolution Assistant	Service Request Resolution Assistant is responsible for generating resolution plan with troubleshooting steps for a given service request.
SERVICE_CENTER	Service Request Resolution Assistant Workflow	Service Request Resolution Assistant is responsible for generating resolution plan with troubleshooting steps for a given service request.
SERVICE_CENTER	Service Request Resolution Workflow	Service Request Resolution Workflow is responsible for triggering classification agent and resolution agent.
SERVICE_CENTER	Service Request Summarization Assistant	It summarises the service request
SERVICE_CENTER	Service Request Triage Assistant	Service Request Triage Assistant is responsible for assessing, classifying and responding to user issues, collecting more information when needed, and offering troubleshooting steps.
SERVICE_CENTER	Service Request Triage Workflow Assistant	Service Request Triage Assistant classifies issues, offers troubleshooting guidance, and requests additional information when necessary.
SERVICE_CENTER	Service Requests Ingestion Assistant	Service Request Ingestion Assistant is responsible for retrieving resolved requests, validating their accuracy, and ingesting them into the RAG system
SERVICE_CENTER	Service Work Order Creation Assistant	Service Work Order Creation Assistant automates draft creation and fills in essential details, enabling human agents to efficiently review and finalize work orders with confidence.
SERVICE_CENTER	Survey Authoring Agent Team	Agent Team that configures survey for Service Request, Internal Service Request and HelpDesk Service Request
SERVICE_CENTER	Survey Runtime Agent Team	This agent team is responsible for launching surveys. To use this agent, SurveyId is mandatory. In addition, provide either a SurveyRequestId, or all of the following: ObjectId, ObjectTypeCd, and PartyId. ObjectId is the primary key for the Service request. ObjectTypeCd (ORA_SVC_SERVICE_REQUESTS | ORA_SVC_SERVICE_REQUESTS_ISR | ORA_SVC_SERVICE_REQUESTS_HRHD). PartyId is the primary contact id of the user.
SUBSCRIPTION_MANAGEMENT	Subscription Advisor	Provides billing administrators with actionable insights derived from subscription, consumption, and invoice data. Automates key tasks related to subscription lifecycle management.
UNITY	Marketing Program Performance Analyst	Provides marketers with analysis on Marketing Program performance metrics.
UNITY	Unity Data Ingestion Assistant	The Data Ingestion Assistant streamlines data onboarding into Unity CDP by automating the ingestion pipeline. It interprets user prompts, creates ingestion jobs from existing sources and applies mapping templates for consistency. The Assistant publishes and runs jobs on demand, monitors execution and confirms when data has been ingested. In case of issues it provides clear error messages, retry options and guidance for corrective actions.
		The Assistant helps data engineers automate and accelerate data ingestion, reduce reliance on IT teams and ensure data is ready for downstream use such as analytics and campaigns. By linking automation with business outcomes it improves efficiency, data quality and customer experience.
UNITY	Unity Feature Adoption Analyst	The Feature Adoption Analyst provides users with insights into the usage and adoption of CDP features across their organization. The analyst reviews activity across key capabilities such as data model, ingest, publish, data warehouse, identity resolution and segment delivery jobs along with the job runs tied to them. It highlights the business value delivered from the platform investment, helping key stakeholders evaluate adoption, optimize usage and inform retention and expansion decisions for the marketing CDP platform.
UNITY	Unity Marketing Channel KPIs Analyst	Provides marketers with analysis on Marketing Channel KPIs.